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Two reports into Victoria's triple-zero agency response during the COVID-19 pandemic have been handed down and identified the "missed opportunities and failings" of the services.

The reports authored by Inspector-General for Emergency Management Tony Pearce reviewed the Emergency Services Telecommunications Authority (ESTA) and the state's emergency service preparedness for a pandemic.

Throughout the pandemic, Victoria's health system buckled under the pressure of the public health emergency with long wait times for a triple zero call being answered or an ambulance being dispatched.

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Pearce said ambulance call activity increased by more than 53,000 calls between 2020 and 2021, or a rate of 6.4 per cent.

It then increased by 12 per cent in 2021 to 2022 by more than 106,000 calls.

Pearce found the 40 "adverse events" as a result of the health care delays resulted in 33 deaths but would not comment further on the deaths as they are before the coroner.

"It is impossible to conclude whether or not the call answer delay impacted upon the final outcome for those individuals, that's up to the coroner," Pearce said.

Emergency Services Minister Jaclyn Symes apologised profusely to the families and friends of those who died and said this review is to ensure it never happens again.

"I hope no one has an experience like them in the future," she said.

"I am deeply sorry for your trauma, your loss, and your grief."

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However, Pearce found the faults of ESTA during this time were not of the call takers and dispatchers working on the "frontline of the frontline".

"There were missed opportunities and failings in Victoria's emergency communication system but I find no fault at all in the vital and skillful work of the call-takers and dispatchers," he said.

"I acknowledge this has been a very difficult period for them, many of them have suffered as a result of what they've seen."

Pearce said the two key findings of the report into the failings of the response were:

1. An inadequate number of ESTA call takers was associated with this funding model and the pandemic's impact on an underresourced workforce.
2. Significantly increased demand and volume of triple zero calls for ambulances which included a large number of calls for non-life-threatening emergencies.

The call answer review made eight recommendations which Symes says have been accepted in full.

In his recommendations, Pearce said more education is needed about when to call triple zero and more funding is needed for the service.

"Revising ESTA's funding arrangements to ensure it has the capacity and means to fulfill its role in a sustainable and ongoing way to meet Victorians' expectations their calls for emergency assistance are answered quickly," Pearce said as one of the key recommendations.

"Improve all agencies' community education processes around Victoria's emergency call service including when to call triple zero."

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The preparedness for a major public health emergency report was also handed down with seven recommendations which Symes said have been accepted in full and are already being implemented.

These include: developing new emergency response management plans, a pandemic preparation plan that invests $12 billion in staff and care initiatives, training and hiring more health care staff, and infrastructure funding.

The full reports and all the recommendations will be available publicly today.

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A two-level complex has been destroyed by a fire in Newcastle but now emergency services are concerned the entire building will collapse.

Firefighters battled a two-level unit fire on Fraser Parade in Charlestown near Newcastle around 4am this morning.

It took crews two hours to extinguish the blaze.

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They were also able to stop the fire from spreading through the whole block.

But now, Fire and Rescue NSW warned there are concerns parts of the building will collapse.

More to come…

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Along with highly classified government documents, the FBI agents who searched former President Donald Trump’s Florida estate found dozens of empty folders marked classified but with nothing inside and no explanation of what might have been there, according to a more detailed inventory of the seized material made public on Friday.

The agents also found more than 10,000 other government documents kept by Trump with no classification marked.

The inventory compiled by the Justice Department reveals in general terms the contents of 33 boxes and containers taken from Trump’s office and a storage room at Mar-a-Lago during the August 8 search.

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Though the inventory does not describe the content of the documents, it shows the extent to which classified information – including material at the top-secret level – was stashed in boxes at the home and mixed among newspapers, magazines, clothing and other personal items.

And the empty folders raise the question of whether the government has recovered all of the classified papers that Trump kept after leaving the White House.

The inventory makes clear for the first time the volume of unclassified government documents at the home even though presidential records were to have been turned over to the National Archives and Records Administration.

The Archives had tried unsuccessfully for months to secure their return from Trump and then contacted the FBI after locating classified information in a batch of 15 boxes it received in January.

The Justice Department has said there was no secure space at Mar-a-Lago for sensitive government secrets and has opened a criminal investigation focused on their retention there and on what it says were efforts in the past several months to obstruct the probe.

It is also investigating potential violations of a law that criminalises the mutilation or concealment of government records, classified or not.

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Lawyers for Trump did not immediately return an email seeking comment Friday. Trump spokesman Taylor Budowich asserted that the FBI search was a “SMASH AND GRAB” – though the Justice Department had received court-authorised permission to search specific locations in the home.

The inventory was released as the Justice Department undertakes its criminal investigation, as intelligence agencies assess any risk to national security caused by mishandling of classified information and as a judge weighs whether to appoint a special master – essentially an outside legal expert – to review the records.

The inventory had been filed earlier under seal, but the Justice Department had said that given the “extraordinary circumstances,” it did not object to making it public. Trump himself has previously called for the disclosure of documents related to the search. US District Judge Aileen Cannon said on Thursday that she planned to unseal the inventory and did so on Friday.

All told, the inventory shows, the FBI seized more than 100 documents with classification markings in August, including 18 marked top secret, 54 secret and 31 confidential. The FBI had identified 184 documents marked as classified in 15 boxes recovered by the Archives in January, and received additional classified documents in a single Redweld envelope during a June visit to Mar-a-Lago.

The Justice Department has said that it searched the property in August after developing evidence that documents were likely “concealed and removed” from the storage room as part of an effort to obstruct its probe.

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The court filings have not offered an explanation for why Trump had kept the classified documents, and why he and his representatives did not return them when requested.

The inventory shows that 48 empty folders with classified banners were taken either from the storage room or office, along with additional empty folders labelled as “Return to Staff Secretary” or military aide.

It is not clear from the inventory list what might have happened to any of the documents that apparently had been inside.

Separately Friday, the Justice Department said in a court filing that it had reviewed the records seized during the recent search and had segregated those with classified markings to ensure that they were being stored according to proper protocol and procedure.

“The seized materials will continue to be used to further the government’s investigation, and the investigative team will continue to use and evaluate the seized materials as it takes further investigative steps, such as through additional witness interviews and grand jury practice,” the department said.

It added that “additional evidence pertaining to the seized items,” including the manner in which they were stored, “will inform the government’s investigation.”