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Energy company’s technical issue landed Beth with $3700 bill

Exclusive: Bethany Cooper thought signing up for email electricity bills would make budgeting easy.

Instead she was slapped with an almost $4000 bill right before the holidays because of what her electricity company has called a technical error.

Cooper and her child moved to Gillen in Alice Springs for a fresh start in 2024.

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Bethany Cooper felt sick when the almost $4000 bill landed in her inbox before Christmas.

They'd been in their new home for several months when Cooper realised she hadn't received a single power bill from Jacana Energy.

She was still receiving other emails from the provider and assumed if there was a problem with her billing, it would contact her.

That assumption proved costly when a $3700 "catch-up" bill landed in her inbox in December, 15 months after she moved in.

Have you got a story? Contact reporter Maddison Leach at Google Play.