The family of an 85-year-old Sydney grandfather kidnapped in a case of mistaken identity have spoken publicly, sharing their devastation and pain.

Chris Baghsarian was taken from his North Ryde home on Friday morning by at least two masked intruders, with one also driving a getaway car that was found burnt out in a nearby suburb.

Police believe Baghsarian was not the intended target and was taken by mistake, but also have grave fears for his safety after a video of him covered and bound was seen. He also requires daily medication, his family says.

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In a statement released this evening by police, Baghsarian's family said they were "living through a nightmare" and were struggling to come to terms with what had happened to the widower.

"Chris's kidnapping feels surreal, and we are struggling to make sense of the fact that he has been taken and that our family has been caught up in something that has nothing to do with us," they said.

"Chris is a devoted father, brother, uncle, and grandfather. He is deeply loved, gentle, and the kindest person we know – someone who would never hurt a fly."

Police said the family had not received a ransom demand and had no links to criminal activity.

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The family asked for privacy during a difficult time.

"As we wait for some form of closure or resolution, we ask for privacy and respectfully request that the media stop publishing photos of our extended family," they said.

"This is an extraordinarily distressing time, and we need space to support one another and focus on navigating what comes next."

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