Australia Post is warning Aussies of a new text scam and fake AusPost website designed to steal private and financial details.

The scam starts with a fake text being sent to customers, telling them to arrange redelivery or modify the delivery of their package.

The text includes a link to a site designed to look identical to the Australia Post website. Users are prompted to enter their personal details, which are then stolen and used by scammers. 

Just last week, a similar email scam was being circulated to customers, telling them that their package has been put on hold due to outstanding delivery fees. 

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How to avoid it

Australia Post recommends that customers awaiting packages should download the AusPost app and enable notifications.

They say this is the most secure way to get tracking information and updates on your packages. 

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Australia Post say they will never call, text or email you asking for personal or financial information, this includes not asking you for passwords, credit card details or account information.

They will never text, email or call you requesting payment.

All delivery payments happen at online checkouts when you place an order, or in person at the post office when you send a package to someone. 

Also, AusPost will never send you an email asking you to download a print-off label in order to redeem your package.

What to do if you've been scammed 

If you think you've fallen victim to a scam, contact iDCare at 1800 595 160. You can also refer to their factsheet for more information.

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